Frequently Asked Questions

A Managed Service Provider (MSP) handles the day-to-day management of your IT systems — including monitoring, maintenance, security, backups, and user support — so you can focus on running your business instead of troubleshooting technology.

Absolutely! Cyber threats target businesses of all sizes, and smaller companies often lack dedicated IT resources. An MSP levels the playing field by providing enterprise-grade support and security.

By preventing downtime, reducing the need for in-house IT staff, and catching problems before they become costly outages. Proactive maintenance always costs less than emergency repairs.

Break/fix is reactive — you only call for help when something breaks. Managed IT is proactive — your systems are continuously monitored, maintained, and secured to prevent issues before they happen.

Real-time tracking of network health, device performance, uptime, security alerts, and backups. The goal is to detect and resolve issues before they impact your team.

If you’re unsure, it probably isn’t. A security audit can test for weak passwords, missing patches, open ports, and unmonitored devices — all of which your MSP should routinely review.

MSPs implement layered protection: firewalls, antivirus, patch management, phishing protection, and endpoint detection. They also monitor for suspicious activity and can respond quickly to potential threats.

MFA adds a second verification step (like a text code or authentication app) when logging in. It’s one of the simplest and most effective ways to block unauthorized access.

Most issues can be resolved remotely through secure access tools — saving time and avoiding onsite service calls. If something requires physical attention, your MSP can dispatch a technician.

Use a password manager that securely stores and shares credentials. Encourage strong, unique passwords and enable MFA wherever possible.

At least annually, or whenever your business changes significantly (new staff, locations, or tools). Regular reviews help keep your IT aligned with your business goals.

Restart devices regularly, keep software updated, and never ignore security warnings. Most IT issues are preventable with consistent maintenance — and that’s exactly what a managed service plan provides.